Shipping policy

THE REALITY OF OUR SUPPLY CHAIN We are not Amazon Prime. We do not have a warehouse sitting full of pre-printed stock. Every item is custom-printed on demand exactly when you order it.

1. PRODUCTION TIME 

Before your order ever gets put in a box, it has to be made.

  • Standard Production Time: 2 to 5 business days.

  • During heavy volume periods (holidays, new drops), this can take slightly longer. Do not email us on day two asking where your tracking number is.

2. SHIPPING ESTIMATES

Once your order is printed and quality-checked, it is handed off to the carrier. Shipping times depend on where you live. These are estimates, not guarantees.

  • United States: 3 to 7 business days

  • European Union: 5 to 10 business days

  • UK & Canada: 5 to 10 business days

  • Rest of the World: 10 to 30 business days

Note: If you order multiple items, they may be printed at times and arrive in separate packages. We do this to get your gear to you as fast as possible.

3. TRACKING YOUR ORDER

As soon as your order ships, you will receive an email with a tracking link. It is your responsibility to watch the tracking and know when your package is arriving. Sometimes it takes 24–48 hours for the carrier to update the link after it leaves the facility.

4. CUSTOMS, DUTIES, & IMPORT TAXES

If you are ordering internationally, your local government might hold your package hostage until you pay customs fees, import taxes, or duties.

  • You are 100% responsible for these fees.

  • We do not collect them at checkout, and we will not pay them for you. If you refuse to pay customs and the package is sent back or destroyed, you will not receive a refund.

5. LOST OR STOLEN PACKAGES

  • Lost in Transit: If your package is genuinely lost by the carrier and the tracking hasn't updated for over a week past the estimated delivery date, contact us. 

  • Stolen/Missing Post-Delivery: If the tracking link explicitly says "Delivered," our responsibility ends there. We do not refund or replace packages that are stolen off your porch, taken from your apartment lobby, or eaten by your dog. Check with your neighbors or your local post office.

6. INCORRECT SHIPPING ADDRESSES

If you make a typo at checkout, autocorrect ruins your street name, or you forget your apartment number, that is on you. If the package is returned to the printing facility or lost forever because of an address error you made, we will not cover the cost of a replacement. You will have to pay the base production and shipping costs to have a new one sent out. Double-check your details before you pay.