Refund policy

Moral Error operates on a print-on-demand model. We do not warehouse massive piles of inventory. Every piece of clothing is custom-printed specifically for you the second your order is processed.

We custom‑make every piece when you order, so all sales are final except for items that arrive damaged or defective. This policy does not limit any statutory rights you may have under applicable consumer‑protection laws.

CONDITION OF RETURNED GOODS & "LOSS OF VALUE"

You have the right to try the garment on to see if it fits, just like you would in a physical store. You do not have the right to wear it out, sweat in it, wash it, or spill a drink on it and then demand your money back.

We inspect all returns. If an item is returned to us smelling of smoke, cologne, or body odor, covered in pet hair, stained, or showing obvious signs of being washed or worn, we will strictly enforce a "loss of value" deduction. Depending on the damage, this deduction can be up to 100% of the item's price.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

If we made a mistake, you are completely covered. If your order arrives with a manufacturing defect, a misaligned print, or physical damage, we will issue a free replacement or a full refund.

How to claim a defect:

You must contact us within 30 days of delivery.
You must attach clear, well-lit photos of the defect. (No photo = no replacement).
Description of the defect.

4. LOST PACKAGES & INCORRECT ADDRESSES

Lost in Transit: If the tracking hasn't updated for over a week past the estimated delivery window, contact us. We will handle it.
Stolen/Missing Post-Delivery: If the tracking status explicitly says "Delivered" but you cannot find your package, check with your neighbors or your local post office. We do not refund or replace packages that are stolen from your porch after delivery.
Your Typo: If you enter the wrong shipping address at checkout and the package is returned to the printing facility or lost forever, that is on you. We are not responsible for the cost of a replacement. Double-check your details.

THE 14-DAY RIGHT OF WITHDRAWAL (EU CUSTOMERS)

Because we operate out of the European Union, we comply fully with EU Consumer Rights Directives.

If you are based in the EU, the law grants you 14 days from the day your package is delivered to change your mind, cancel your order, and return the item for a refund.

You are 100% responsible for paying the return shipping costs to our EU address. We do not provide prepaid return labels for buyer's remorse or sizing mistakes. We strongly recommend using a tracked shipping service. If your return gets lost in the mail on its way back to us, we cannot issue a refund.